92bat Privacy Policy

92bat ("we", "us", "our") is committed to protecting the privacy and personal data of every user who accesses or registers on our platform. This Privacy Policy ("Policy") has been prepared in accordance with internationally recognised data protection standards and outlines our obligations and your rights with respect to the personal information you provide to us.

This Policy covers all data processing activities undertaken by 92bat in connection with the operation of our online casino, sportsbook, live casino, slot games, customer support services, promotional campaigns, and all other digital services provided at 92bat.net.

We collect only the data that is necessary for legitimate operational, compliance, and service delivery purposes. We do not collect data beyond what is described in this Policy, and we do not sell your personal information to any third party for commercial marketing or advertising purposes.

This Policy should be read alongside the 92bat Terms & Conditions and our Responsible Gaming Policy, both of which form part of your agreement with 92bat upon registration.

92bat collects personal data across several categories depending on how you interact with the platform. The table below summarises the types of data we collect and the context in which each type arises:

You are under no legal obligation to provide your personal data to 92bat. However, certain data — particularly identity and financial data — is required by our compliance obligations and cannot be waived. Failure to provide mandatory data will result in restricted access to platform features, including the inability to process withdrawals.

92bat collects personal data through the following primary channels:

• Direct input: Data you voluntarily provide when completing the registration form, updating your account profile, submitting KYC documents, or contacting our support team via live chat or email.
• Automated technical collection: Data gathered automatically by our servers and analytics systems when you visit 92bat.net — including your IP address, browser fingerprint, session data, and device identifiers. This collection occurs regardless of whether you are a registered user or an anonymous visitor.
• Payment processors: When you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT, relevant transaction data is transmitted to us by the payment processor to confirm and reconcile the transaction. 92bat does not store raw payment credentials such as bank PINs or wallet passwords.
• Cookies and tracking technologies: First-party cookies and similar technologies collect browsing behaviour data to improve platform performance, maintain your login session, and personalise your experience. See Section 07 for full cookie details.
• Third-party verification services: In some cases, 92bat uses licensed third-party KYC and identity verification providers to cross-reference documents submitted by users. These providers operate under strict data processing agreements with 92bat.

92bat uses your personal data exclusively for the following purposes:

• Account management: Creating, maintaining, and administering your 92bat account, including login authentication, account settings, and communication preferences.
• Service delivery: Providing access to all 92bat products — sports betting, live casino, slots, promotions — and processing all associated transactions accurately.
• Identity & age verification (KYC): Confirming that you meet the 21+ age requirement and that your identity matches the payment methods associated with your account, as required by our compliance framework.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, and other prohibited conduct. 92bat's risk and compliance team monitors account activity patterns to identify anomalies.
• Financial processing: Facilitating PKR deposits and withdrawals, reconciling transactions, and maintaining accurate financial records in compliance with applicable accounting obligations.
• Customer support: Responding to your queries, resolving complaints, and maintaining records of interactions to ensure consistent service quality.
• Responsible gaming: Monitoring gameplay patterns to identify indicators of problem gambling and applying the responsible gaming tools you have selected, such as deposit limits or self-exclusion periods.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may unsubscribe at any time via the account settings page.
• Platform improvement: Analysing aggregated usage data to improve site performance, optimise user experience, and develop new features.
• Legal & regulatory compliance: Meeting obligations imposed by applicable licensing authorities, anti-money-laundering (AML) regulations, and any lawful requests from competent authorities.

92bat processes your personal data on the basis of one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the 92bat Terms & Conditions — including account creation, transaction processing, and customer support.
• Legitimate interests: Processing carried out in pursuit of 92bat's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML obligations, KYC verification standards, and any lawful requests by competent authorities.
• Consent: Processing based on your freely given, specific, and informed consent — principally for direct marketing communications. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

92bat does not sell, rent, or trade your personal data to third parties for any commercial purpose. Data is disclosed to external parties only in the following limited and controlled circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our USDT processing partner receive the minimum transaction data necessary to process your deposits and withdrawals. These providers are contractually prohibited from using your data for any purpose other than transaction fulfilment.
• KYC / identity verification partners: Licensed verification service providers may receive copies of your identity documents solely for the purpose of confirming your identity and age. All such providers are bound by strict data processing agreements.
• IT infrastructure and hosting providers: Our platform infrastructure partners who provide server hosting, database management, and cybersecurity services may have access to personal data as part of their service delivery. All such partners operate under data processing agreements that restrict use to 92bat's instructions only.
• Regulatory and law enforcement authorities: 92bat may disclose personal data to competent regulatory or law enforcement bodies where required by applicable law, court order, or regulatory direction. In such cases, 92bat will disclose only the minimum data required to comply.
• Professional advisers: Lawyers, auditors, and compliance consultants engaged by 92bat on a confidential basis may access personal data where necessary to provide their professional services.

92bat uses first-party cookies and similar local storage technologies to operate the platform effectively. We do not deploy third-party advertising cookies or cross-site tracking pixels on 92bat.net.

You can manage or delete cookies via your browser settings at any time. Note that disabling essential cookies may impair your ability to log in to and use your 92bat account. 92bat does not currently respond to browser "Do Not Track" signals, as there is no universally accepted standard for this feature.

92bat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account being open and active on 92bat.
• KYC documentation: Retained for a minimum of five (5) years following the closure or last activity of your account, in accordance with standard AML record-keeping obligations.
• Transaction records: Financial transaction logs are retained for a minimum of five (5) years from the date of each transaction.
• Customer support records: Live chat and email correspondence retained for up to three (3) years from the date of the interaction.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period thereafter to evidence your consent history if required.
• Technical and usage data: Aggregated and anonymised after thirteen (13) months; raw session logs are deleted within ninety (90) days.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual user.

92bat employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction:

• SSL/TLS encryption: All data transmitted between your browser or app and 92bat's servers is encrypted using 256-bit SSL/TLS encryption. The padlock icon in your browser confirms this is active during your session.
• Data encryption at rest: Sensitive personal data stored in our databases — including identity documents and financial records — is encrypted at rest using industry-standard AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised compliance, support, and finance personnel can access user data, and all access is logged and auditable.
• Two-factor authentication (2FA): 2FA is available and strongly recommended for all 92bat user accounts. Internal administrative systems require mandatory 2FA for all staff.
• Vulnerability management: 92bat conducts regular security assessments of its platform infrastructure, including penetration testing and patch management, to address newly identified vulnerabilities promptly.
• Incident response: In the event of a data security incident that affects your personal data, 92bat will notify affected users without undue delay, in accordance with our incident response procedures.

As a 92bat user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via the details in Section 13:

• Right of access: You may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, subject to identity verification.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly from your account settings page.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (such as AML record-keeping requirements).
• Right to restrict processing: You may request that we limit how your data is used in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you may request a copy of your data in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time through your account notification settings or by contacting support.
• Right to object: You may object to processing carried out on the basis of 92bat's legitimate interests where you believe your fundamental rights and freedoms override those interests.

92bat will respond to all valid data rights requests within 30 days of receipt. Complex requests may take up to 90 days; we will notify you if an extension is required and explain the reason for the delay.

92bat is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm their age, and our KYC verification process independently confirms age through government-issued identity documentation.

If 92bat becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately close the associated account, refund any deposited funds (subject to standard verification), permanently delete all personal data associated with that account, and — where applicable — report the incident to the relevant authorities.

Parents and guardians in Pakistan who suspect that a minor may have accessed 92bat without authorisation are encouraged to contact us immediately at [email protected]. We will act promptly on all such reports.

92bat reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will update the "Last updated" date displayed at the top of this page and, where reasonably practicable, notify registered users via the email address on their account or through an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how 92bat protects your data. Minor amendments — such as clarifications of existing practices, corrections of typographical errors, or updates to contact details — may be made without direct notification, as they do not materially affect your rights.

Continued use of 92bat following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and contact support to request account closure and data deletion.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your personal data is being handled, please contact the 92bat Data & Privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 inside your 92bat account dashboard — the fastest way to reach our support team.
• Response time: We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days.

When contacting us regarding a data rights request, please include your registered email address and a description of your request. We may need to verify your identity before processing the request to ensure the security of your account data.